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Your home may be repossessed if you do not keep up repayments on your mortgage.
It’s difficult to comprehend we’ve almost reached the end of January. Perhaps even tougher to get the old grey matter around is the fact the UK remains in lockdown. Here at Heron Financial we truly understand the pressures and struggles each and every single one of us are currently experiencing. Before we delve into how we’re helping our customers through mortgage advice and support we’d just like to remind you of something important.
“You don’t have to struggle in silence”
It’s tough for the majority of us and we’re sure you’ll resonate in experiencing the positive days whilst others are… well; not so much. You’ve likely heard it a million times, but there’s no harm in repeating; you’re not alone. If for any reason you’re finding things particularly difficult reach out to someone you trust. If you’d prefer to speak to somebody impartial, Mind offers excellent support levels across the UK. Please don’t sit and struggle in silence.
“What mental health needs is more sunlight, more candor and more unashamed conversation”.
We’re business as usual;
Continuing to safely operate, we’re still here to help you with mortgage applications and insurance requests, seven days a week. Customers actually now have the option to check the status of their applications 24 hours a day but we’ll get into this shortly. If deadlines are looming and you’re feeling the strain make sure to get in touch with us immediately. Remember, we’re here to help. We’ll happily discuss any questions, problems or worries over video or telephone calls, whatever suits you.
Positive strides;
The mortgage and protection industry has not by any means stopped working. Our team continues to strive for positive outcomes and are working even harder ensuring successful mortgage applications. Despite the worldwide pandemic, house prices as of November 2020 increased by 7.6% over the year. This growth is the highest it’s been since June 2016. Regionally, London, Yorkshire and the Humber are the most expensive areas to reside with the east proving the cheapest.
But that’s not all….
Plenty of home buyers continue to take advantage of moving due to the stamp duty holiday still in place. Effective since July 2020 the relief set by the government was done so in a bid to help boost the property market. Looking at the above statistics, it’s certainly been effective.
How are we helping?
In a bid to provide further support we have something wonderful to share with you. Whilst it’s true, there’s no substitution for face to face contact, we’re currently having to make the most of what we have. Lots of meetings are now happening every day via Zoom, Teams and Skype and we decided to take things one step further.
We’re getting to the good bit – welcome to Everglades!
Completely unique to Heron Financial, we would like to introduce you to the miraculous world of Everglades. “But what exactly is this?” we hear you ask. Everglades is a fully custom built client portal allowing customers to track the process of their applications, upload and download documents and liaise with a point of contact.
All without leaving your seat!
Having chosen the right mortgage or insurance related product every aspect of an application is handled and dealt with directly through Everglades. In moving with the times and by listening to client feedback we’ve created a modern, straightforward and useful tool making the process easier and quicker. Having beta tested the portal, customer feedback has been extremely positive. Comments received to date tell us.
“Everglades has made the process much easier”
We’re very proud of Everglades and what this means for both customers and internal processes and confident our 600 plus 5 star reviews are set to increase once more across 2021.
At Heron Financial, Everglades provides information to mortgage brokers and insurance specialists in real time. The client portal means each advisor understands exactly the stage of each and every customer they’re managing and has the opportunity to action documents and queries faster.
The portal’s not taking over, it’s making the process simpler
We’ve already mentioned how speaking to somebody is usually more favourable than choosing an online option. The beauty of Everglades is the fact you can do both. Speak with your adviser whenever you need to and use the portal for quick jobs and communication.
Face to Face Meetings WILL be back!
COVID-19 will not last forever. We will begin to see small changes moving forwards and eventually be able to host in person meetings. When this time comes, your Heron Financial advisor really will be able to offer the full works. Call them on the phone, arrange to have a coffee and a chat, request their presence in your office or suggest a video call. From here, you’ll have the choice of all the above to stay in contact and as a customer, utilise the benefits of Everglades.
