I’ve been working in the industry since July 2017, beginning my journey as an intermediary expert at Barclays Bank. There, I assisted brokers with criteria, case support, and post-application queries on the solicitor side. I am skilled in handling residential and BTL mortgages – purchase and remortgages, as well as quirky cases. I joined Heron Financial in April 2022 and started advising in December 2022 which built on my previous banking experience. I enjoy traveling, exploring diverse cuisines, and immersing myself in different cultures. My experience at Barclays and my current position at Heron have enhanced my interpersonal and technical skills, emphasising customer excellence and effective management throughout the customer lifecycle.